Service terms & conditions

Version No. 2
Valid from 01.07.2025

RIDANGO TERMS OF SERVICE

1. Introduction
1.1. Ridango AB (hereinafter: Ridango, contact details: https://www.ridango.com/contact) offers the following Services:
(a) buying and using public transport tickets or travel entitlement;
(b) managing the funds in the Ühiskaart Account (hereinafter: the Service).
1.2. Ridango provides the Service on the basis of contracts concluded with public transport operators and/or local authorities (hereinafter: the Customer) and on their behalf and in their interests.
1.3. According to these terms (hereinafter: the Rules), a public transport user is the user of the service (hereinafter: the Service User).
1.4. These Terms describe how Ridango provides the Service and the rights, obligations and liability associated with the Service.
1.5. When the Service User starts using the Services of Ridango, he or she confirms that they have read the Terms, agreed to them and comply with them fully.

2. General provisions
2.1. The service can be used through the web and mobile application (hereinafter: the Application), points of sale, the driver of the public transport vehicle and the validators on public transport vehicles (i.e. the electronic device of the e-ticketing system located by the door of the public transport vehicle).
2.2. Tickets can be on paper, card, mobile phone, bank card or in QR or electronic format (hereinafter: the Tickets). The card can be a separately purchased travel card (e.g. Ühiskaart, TallinnCard) or a student or employee card (hereinafter: the Card) used as a travel card. The Tickets and Cards can be used as proof of entitlement to travel.
2.3. A person must be at least 18 years old and have full active legal capacity in order to use the Service. Service Users between the ages of 7 and 18 must have the full approval of a legal guardian in order to use the Service.
2.4. Ridango has the right to unilaterally amend the Terms by notifying the Service User via the Ridango website or mass media at least thirty (30) days before the amendments enter into force. Ridango has the right to unilaterally amend these or introduce new Terms if this is necessitated by changes in applicable legislation or practice, by substantive developments in the relevant field or in the Service, by the creation of additional or better facilities for the use of the Services by the Customers and Service Users or by the need to clarify the circumstances or business risks associated with the provision or use of the Services.
2.5. All amendments and updates will enter into force and become binding on the Service User in accordance with the notice in Section 2.4. In the event of disagreement with the Terms, the Service User has the right to withdraw from the Service by notifying Ridango within fourteen (14) days from the date of notification of the amendment, but this does not relieve the Service User of the obligation to fulfil the obligations that have accrued up to the date of withdrawal, and the fulfilment of these obligations is subject to the current terms applicable to the Service User. The Service User must also submit an application to Ridango for the return of the funds on his or her Ühiskaart Account and the de-personalisation of the Ühiskaart upon withdrawal from the Service. If the Service User has not notified Ridango of his or her withdrawal from the Service within fourteen (14) days of the notification of entry into force of the Terms, it will be deemed that the Service User has expressed his or her willingness to accept the amended Terms by default and has no claims against Ridango in this regard.
2.6. In addition to the Terms, the parties also undertake to comply with the applicable legislation and the rules of the company providing the public transport Service, if the company has published such rules.

3. Price and payment
3.1. Ridango does not have the right to set or change the price of the Service. The exact price of the Service is determined by the Ridango Customer.
3.2. All ticket prices are quoted in euros and are final and are not subject to any additional taxes or charges unless otherwise stated.
3.3. Ridango offers the option to pay for tickets using a variety of payment methods, including mobile payment, bank transfers (e.g. Swedbank, SEB, LHV, etc.) and credit and debit cards (Visa, Mastercard).
3.4. The Service User can purchase tickets only through the payment channel provided on the website linked to the respective Service (e.g. pilet.ee), i.e. Ridango does not accept direct payments.
3.5. Every successful payment made for the Service is confirmed by a notification. In the event of faults, you should contact the support service using the contact details on the Ridango website: https://www.ridango.com/contact.

4. Exchanges and refunds
4.1. The terms and conditions governing exchanges and refunds are determined by the Ridango Customer and Ridango is obliged to comply with these terms and conditions, and has no right to change them.
4.2. Unless the Ridango Customer has separately specified the terms and conditions for exchanges and refunds, Ridango cannot exchange or refund the tickets purchased. If the Service User wants to withdraw the unused funds loaded to his or her Ühiskaart Account for purchasing the Tickets, he or she should send a digitally signed application to the email address [email protected].
4.3. The differences concerning returns are given under the terms and conditions of the specific Ridango Customer, which should be read prior to purchase. Special terms and conditions can be found on the website of the Ridango Customer and/or in the applicable legislation (e.g. Tallinn and Tartu public transport regulations).
4.4. If the Customer provides the option to return a Ticket, the Ticket/monthly travel card can be returned if all of the ticket(s) and/or monthly travel card in the same shopping cart are unused and the entire shopping cart is returned at the same time. Therefore, it is not possible to refund a single ticket from a shopping cart with several tickets.
4.5. The Service User has the right to withdraw from the use of the Service (i.e. the purchase of a Ticket) without giving any reason by notifying us within about this within fourteen (14) calendar days of the purchase. The Service User loses his or her right of withdrawal if he or she uses all or part of the shopping cart (i.e. uses one or more tickets from the whole shopping cart). Withdrawal does not relieve the Service User from the obligation to pay for the Service and/or the Tickets already used (including other Tickets and/or products in the same shopping cart). The costs of return are borne by the Service User.
4.6. The money will be refunded to the bank account used to purchase the Service. A maximum of €20 can be withdrawn in cash. If the Service User wants to have the money loaded to the Service User’s Ühiskaart Account refunded through other channels for loading money or other people, the refund will be made to the relevant channel for loading money or people, subject to the rules set out in these Terms.

5. Rights of Service User
The Service User has the right to:
5.1. use the Service in accordance with the Terms;
5.2. check the status of the used Tickets or money loaded on Ühiskaart;
5.3. exercise the rights related to personal data described in the Ridango Privacy and Cookie Policy.

6. Obligations of Service User
The Service User is obliged to:
6.1. carry a valid document, Ticket or Ühiskaart in order to use the entitlement to travel;
6.2. use the Service personally and not give the card that entitles him or her to travel to third parties;
6.3. pay for the Service used and ensure that there are available funds in the bank account linked to the bank card and the Ühiskaart Account to pay for the Service on the payment date. In the absence of funds, Ridango has the right to debit the amount due as soon as funds become available. The availability of funds is checked via automated queries once a day, usually at night;
6.4. validate the Ticket or Ühiskaart every time after entering a public transport vehicle. Only a correct validation activates the entitlement to travel;
6.5. check that the validation was successful, which is indicated by the text displayed on the validator screen and the sound and light signals;
6.6. when using the Service, follow all relevant instructions on the public transport vehicle or on validator;
6.7. provide accurate information about oneself and update the details as soon as necessary;
6.8. avoid activities that may have a direct negative impact, including causing disruptions to the Service or the Application, including unlawful access to servers related to the Service provided through the Application;
6.9. not interfere with the proper functioning or technical operation of the Service Application;
6.10. avoid imitating the use of the Service. Copying, reproduction, modification, use and disclosure of such data for any purpose is prohibited;
6.11. avoid any activities that unduly burden or interfere with the proper provision of the Service or the operation of the Application.

7. Rights of Ridango
Ridango has the right to:
7.1. restrict or terminate the provision of the Service to a Service User without notice if the Service User’s activities jeopardise the operation of the Applications, restrict the ability of others to use the Service in the Applications or in other cases provided for by law;
7.2. temporarily suspend or terminate the functioning of the Applications without notice due to critical circumstances;
7.3. unilaterally and without prior notice, and in accordance with legislation (including the Law of Obligations Act, the General Part of the Civil Code Act), close any non-personalised Ühiskaart cards (i.e. cards not linked to a specific person) if they have not been used for four years. The deadline will start from the last transaction made with the card (e.g. loading money, buying a ticket). Closing a non-personalised Ühiskaart will automatically zero the balance on the Ühiskaart Account;
7.4. make periodic (i.e. at least monthly) queries in the relevant registers (including the Population Register, Estonian Education Information System, Social Protection Information System) to determine the applicability of discounts related to place of residence (city/county specific) or other discounts (e.g. to identify student and pensioner status). Queries are made more often, for example, when data are changed, a new Ühiskaart is purchased, a discount card is purchased, when legislation changes and in other such cases.

8. Obligations of Ridango
Ridango is obliged to:
8.1. give the Service User all the information necessary:
8.1.1. for using the Application correctly with the Tickets and Cards;
8.1.2. for registering as a Service User;
8.1.3. for using the Tickets and Cards;
8.1.4. in relation to the fees, prices and other important details of the Service provided in the Application by telephone, email or notifications on the Applications.
8.2. buy back a Tallinn Ühiskaart that is less than six (6) months old. When buying back the card, Ridango must refund a balance of up to €20 on the card account, if the money has been loaded onto the card at a point of sale, on the website or in the phone application, or by paying via bank link. An Ühiskaart that has an account balance of more than €20 or onto which money has been loaded via a telephone operator can only be returned at the service office of the Tallinn City Office on the basis of an identity document. Money loaded via a telephone operator will be set off via the telephone operator. The cost of the card will not be reformed for an Ühiskaart that is physically damaged, marked or issued free of charge.

9. Liability of Parties
9.1. Ridango cannot be held liable:
9.1.1. if the obligations set forth in the Terms are not fulfilled or are fulfilled incorrectly due to third parties (including a Ridango Customer or a person related to them does not provide the Service etc.), among other things due to the activities of payment institutions (e.g. the bank has not transferred money to the account at the right time, an order was not processed, etc.);
9.1.2. if, due to a technical failure of the telecommunications network or an error on the part of the telecommunications operator providing the Service, the Service User is unable to use the Applications or if, due to a failure of the telecommunications network, some of the information is lost or corrupted;
9.1.3. for the processing of the Service User’s data on third party websites or in cases where you visit them through links in the Ridango Applications. The Service User should read the privacy policy of each visited network separately for information, if that network is not managed by Ridango;
9.1.4. if the device used by the Service User does not support the selected public transport ticket format;
9.1.5. in a situation where the Service User has mistakenly placed several cards in the validator’s reading field (the distance depends on the card manufacturer’s rules) and has therefore inadvertently purchased an additional ticket (e.g. an Ühiskaart with a contactless bank card, a watch and/or a mobile phone);
9.1.6. if the Service or the Ticket is not used due to technical problems with the Service User’s device or Internet connection. The Service User must ensure that his or her devices are compatible with the ticketing system used in the Application.
9.2. The Service User is responsible for:
9.2.1. choosing the public transport ticket format that suits him or her best and keeping it until the end of his or her journey;
9.2.2. unlawful tampering with or alteration of the Application, other unlawful activities or use of the Application in a manner not set forth in the Terms;
9.2.3. an unwanted ticket purchase made by accidentally validating the correct data media and a contactless bank card. An incorrectly purchased ticket will not be bought back by Ridango;
9.2.4. any damage caused to Ridango, if such damage was caused by incorrect information, instructions or failure to comply with the obligations set forth in the Terms.

10. Notifications
10.1. Ridango will send all notifications using the contact details made available by the Service User.
10.2. All notifications, questions and queries should be sent to Ridango by email at orby telephone on +372 611 8000.
10.3. You can contact the Data Protection Officer of Ridango by email at [email protected].

11. Privacy
11.1. When the Services are used, Ridango processes the Service User’s data in the manner, for the purposes and on the legal basis set out in the Ridango Privacy and Cookie Policy, in accordance with contracts, applicable laws and good business practices.
11.2. By expressing the intention to use the Service, the Service User agrees to the Ridango Privacy and Cookie Policy, which are available on the Ridango website.
11.3. By using the Application, the Service User agrees that, in addition to the cookies necessary to navigate the Applications, cookies are also used to collect statistical data and these cookies may belong to Ridango or a third party.
11.4. Ridango retains personal data for as long as necessary to achieve the objective of their use or until the deadline set forth by legislation according to the Ridango Privacy and Cookie Policy.

12. Final provisions
12.1. The applications of the Service may contain external internet references and links. As Ridango has no control over the websites referred to and the information presented on these websites, Ridango is not responsible for the accuracy, relevance, content or information on these websites.
12.2. The use of the applications, including the use of the text, graphical content and data (including any reference to the Service) of the applications for any purpose without prior written consent is prohibited.
12.3. Consumers have the right to refer disputes to the consumer protection authority: in Estonia – Consumer Protection and Technical Regulatory Authority, Endla 10A, 10122 Tallinn, email: , https://www.ttja.ee/.
12.4. Consumers can also lodge a complaint through the European Online Dispute Resolution (ODR) platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage).
12.5. Any disputes arising during the use of the Service and from the Terms will be resolved by way of negotiations. If no agreement is reached, disputes will be settled in court according to the place where the Service was provided or was to be provided. Estonian law is applied to the Terms.